If your sales or support team uses Aircall to make calls and Bitrix24 to manage leads, you already know the pain. Both tools work separately, and that creates a lot of extra work. Your team has to keep switching between tabs, call details often get lost, and normal connectors just don’t work smoothly.
At Sarasuk Tech, being a trusted Bitrix24 Gold Partner, we heard this problem again and again from our clients. So we decided to build something better — a simple, fast, and reliable way to connect Aircall with Bitrix24.
What Was the Real Problem?
When your phone system and CRM don’t talk to each other properly, small issues start to add up:
Typing numbers by hand often leads to wrong dials and wasted time.
Call details don’t get saved right away, so managers can’t see how many calls the team actually made.
Finding an old call recording means searching through the Aircall dashboard, which takes extra time.
Our integration fixes all of this by bringing Aircall’s calling features directly inside Bitrix24.
What Our Aircall Integration Can Do
1. Call With Just One Click
No need to copy or type numbers anymore. Just click on any phone number inside a Lead, Contact, Company, or Deal in Bitrix24, and the call starts right away through Aircall.
2. Call Details Save Automatically
As soon as a call ends, all the details are saved on their own in the CRM:
It shows if the call was incoming or outgoing.
It records how long the call lasted and exactly when it happened.
It automatically links the call to the right team member.
3. Recordings Are Included Too
Every saved call also comes with a link to its recording. Managers can listen to calls and train new team members without leaving Bitrix24.
How It Works (In Simple Steps)
The whole process happens smoothly, in real time:
A user in Bitrix24 clicks a phone number → Aircall places the call to the customer → once the call ends, a signal is sent automatically → our system quickly sends this data using an API → Bitrix24 saves the call record along with the recording link.
Why Choose a Bitrix24 Gold Partner?
Most ready-made connectors break easily, especially when there are custom fields or heavy call volumes. At Sarasuk Tech, we build solutions made specially for your business — matching your sales process and your rules.
Whether you need special triggers, smart call routing, or automatic updates to your deals based on call results, our team makes sure your phone system supports your sales, not slows it down.
Frequently Asked Questions
1. Do I need to install anything extra to use this integration?
No. Once Sarasuk Tech sets it up for you, everything works directly inside your existing Bitrix24 account.
2. Will this work with my current Aircall plan?
In most cases, yes. Our team checks your Aircall setup first to make sure everything connects smoothly.
3. What happens if a call is missed?
Missed calls are also logged automatically in Bitrix24, so your team never loses track of who needs a follow-up.
4. Can I listen to old call recordings later?
Yes. Every call recording is saved and linked to that call, so you can go back and listen anytime.
5. Is this only for sales teams?
No. Support teams can use it too, since every call — sales or support — gets logged the same way.
6. Does this slow down Bitrix24 or affect performance?
No. The integration runs quietly in the background and syncs data instantly without affecting your CRM speed.
7. Can this be customized for my business?
Yes. Since we build it ourselves, we can adjust features like call routing or deal updates based on what your business needs.
8. How long does it take to set up?
Setup time depends on your CRM structure, but our team keeps the process quick and simple with minimal disruption to your team.